Even the most modern equipment is actually inadequate and flawed. It is the human factor (officer) himself, not the equipment that will carry out the control. The officer in charge will need to know the weaknesses of the equipment he/she uses rather than their abilities, and from the point where they will be inadequate, they will need to step in with supportive methods. Education gaps which are often encountered can cause to serious negative consequences at this point.
The fundamental issues which are more important than the methods, have to be completed with this particular logic (methodology) of private security concept. The lessons to be followed require not only this basic infrastructure to be established in advance due to common logic and strong connections, but strengthen it by supporting it with brand new examples and approaches.
Keeping the details in mind will be much easier by handling the subjects within their own logical pattern, and with this method, the participants will gain mental competence to quickly reach the right decisions in routine and emergency situations.
MODULE 5 - ACTING UNDER PRESSURE & ROUTINE
Preventive security has an “interesting” feature that is not found in any other profession. You don't do your job every day in this profession. Because there are no events every day. You may retire after many even without seeing any serious incident throughout your professional life. Undoubtedly, this is the most desirable outcome, but we have to see that the same phenomenon will start to activate some very negative mechanisms. An officer who has not been trained on this issue will naturally lose anticipation of the possible events within the first two months of his career and will go into routine. This leads to the margin of error, and therefore the risk.
''Training'' is a priority in combating routine.
Security guards who get into the routine much less, automatically react in a short time when they cannot avoid the event.
How to avoid entering into routine?
What are the factors that take the staff off the routine and put them in the preparation phase?
How can motivation be kept at a high level?
to which factors is the reaction to be given depended on, at the time of the event?
How to react quickly and accurately?
How can shock and panic be avoided and fought?
Does your system really protect you?
MODULE 6 - COMMUNICATION & RELATIONS WITH CLIENTS & VISITORS
As commonly known, the first impression in interpersonal communication is "determinative" or even permanent. It has been determined that people's impressions about institutions are formed by the first and last officials they encounter. Who do you think is standing at both points?
The difficulties of leaving people who are trained with the expectation and infrastructure to address the events they will encounter, including the use of brute force when necessary, into a sensitive area such as public relations are very obviously wery clear. Think that they have never encountered with a real security problem for years. It is unthinkable for us that a security guard is not equipped with an effective customer relations training which would be able to answer these “double requiring” demands.
Our training focuses on "welcome - referral - problem and complaint management" functions within the broad scope of the subject, and enriched with striking examples. It is still not possible to find the content that is unique in this respect in any other source.
After explaining to the participant how destructive consequences his sudden or instinctive reactions arising from his personality can create for the institution and himself, he faces with a mental transformation and he is educated about related techniques.
MODULE 7 - COMMUNICATION FOR SECURITY PROFESSIONALS
While being able to communicate well will make it possible to prevent many big problems before they even start (with zero cost), it is also possible for negative communication to initiate events that will never happen and increase them to an incomprehensible point.
We do not exaggerate! Our own life… The life of others… Our job… The fact that if individuals who know themselves better start to communicate effectively with others, this will result to the increase of their individual success and the increase of total quality in the organization.
''Personal growth is not to be better than himself or herself, but to be better than yesterday''
What is communication?
Types of Communication,
Method of Communication,
Basic Communication Skills,
Self-Recognition and Individual Differences,
Art of Criticism,
Telephone, Wireless, Written Communication Rules
MODULE 8 - BODY LANGUAGE FOR SECURITY PROFESSIONALS
As an integral part of private security basic education, another issue that should be handled with importance is the "Body Language" discipline.
Reading body language and sending messages using it is vital for security guards who undertake a mission "prevent events before it happens" even if it seems impossible at first glance too.
We set up checkpoints at the entrances of our institutions and aim to detect risky material.
What about the activist himself?
How can we define it?
Body Language Concept and Non-Verbal Communication
Communication and its Role in Identifying People
Discipline Not Science
What are we looking for on a suspicious person
The difference between professional and non professional activist
Active Selection and Precautions
Sending a Message Using Body Language